Urszula Matthews

The doctors and nurses have always been brilliant. A lot of the receptionists are helpful and respectful. However, contacts with some of the reception staff are often challenging. I called in today morning to book in an urgent appointment for my 3 year old about a non standard problem (even the doctor was not sure about the causes and asked to monitor it) , second appointment within a few days. I got quite a bit of unsolicited advice from the receptionist including “the doctor will probably just prescribe more cream". I think it is not right to offer advice at medical surgery by non-medical staff. I don't know if the reception staff has the duty of care. It can be dangerous to try to put people off booking appointments without even seeing the patient or having a full history.