Gina S

My family and I have been going to this doctors office for years so it is very unfortunate that I feel the need to do this. I LOVE Joanne and Amy...both are great doctors and very helpful! I’m leaving this review for the woman at the front desk that returns phone calls/confirms appointments. She has an attitude every time I speak with her and I feel like an inconvenience to her over something as simple as a refill. I felt like I received another attitude today when I asked a simple question so I did confront her. I Told her I do not appreciate the attitude and instead of an apology she denies it and says “I’m not going to argue with you”. I did make a complaint to the manager, she was very nice but tried to explain protocols like it was an excuse for the attitude. I did tell her I completely understand protocols and policies but it can all be done without an attitude! This is not the first time I have been unhappy after speaking with her so having a lot on her plate with covid cased is not an acceptable reason. Patients calling about heath care do NOT want to be greeted by miserable people, they want to be greeted by happy people! After reading other reviews I can see that I’m not the only one so hopefully this issue will be corrected at some point because the doctors are absolutely great!