Alex Richards

Despite my appreciation for Moss Bros as a brand, my recent experience at the Telford store left me feeling intimidated. The return process, aimed at exchanging trousers purchased online, was lengthy and involved unwarranted inquiries about the size I ordered. When I sought to exchange for a larger size, I was informed it would cost more due to the exclusion of my online discount. Opting for a refund felt uncomfortable, as I was questioned twice if I was sure. I plan to continue online ordering with the discount, puzzled as to why this straightforward exchange couldn't have been accommodated more flexibly. Overall, a disappointing experience.