Aleenah James

My doctor is great so the review isn’t about them. The pharmacy is terrible, I’m 100% but they didn’t have my medication when they should’ve and I had to pay 3000 dollars out of my pocket for my meds. I filed a formal complaint and sent my receipts off for reimbursement. it’s been over a year, no one has contacted me and I have NOT been reimbursed despite everyone saying I would be. I needed that medication but the reason I was given for them not having it was you’re too young and a woman, we are used to old men here. News flash people in their 30s are veterans too. Caring for all patients regardless of age or gender is imperative. ENT doctor missed medical issues that were confirmed via MRI. Traffic and parking is usually a hassle to get here.
Dental is a joke. Since I got out I have needed a lot of dental work done but they are booked out months and months and community care for dental is a joke. They say they cover 100% disabled p&t folks but they don’t. I’ve been waiting over a year for dental follow up but you can’t reach anyone. Patient advocacy is a farce. You don’t get call backs or real help. The people who work at the VA don’t seem to care about the way they talk to you or how they treat veterans. It’s embarrassing. I refuse to waste my time driving an hour+ to this va. Use the app, speak directly to your doctor, cut out the middle man and ask for community care referrals. Specialists out in town will jump through hoops to solve problems. Not here
If you enjoy living life use anybody else other wise prepare to wait on the phone for 30+ minutes, get hung up, or not receive the specialty care you need. This VA should be an absolute last resort. I only stay because my doctor is great and very responsive via the app. They are the best doctor I’ve had since I’ve separated. Other doctors have been condescending and dismissive. The fear of experiencing that again keeps me with my current dr but if not for them I’d be driving to West Virginia