Local Guides World
It’sme_adriana
1 reviews on 1 places
Unresolved Refund Issue:
I am writing to express my deep disappointment and frustration regarding an unresolved refund issue from an oil change service I availed at Take 5 on November 2023. This matter has been pending for over two months now, and despite numerous inquiries, I have yet to receive any satisfactory resolution. As per our previous discussions, I was assured that a refund would be issued to me on December 4, 2023. However, it is disheartening to note that even after such a considerable amount of time has passed, the refund has not materialized. I have taken the liberty of attaching the relevant documentation, including receipts and records of our previous conversations, for your reference. To say that I am disappointed with the level of customer service I have received thus far would be an understatement. It is evident that there has been a significant lapse in communication and action on your end, leading to this prolonged delay. I have made several attempts to follow up on my refund, only to be met with promises that it is "coming." Regrettably, these assurances have proven to be empty and unproductive. As a loyal customer, I have always trusted Take 5 to provide efficient and reliable service. However, this experience has tested my faith in your company's commitment to customer satisfaction. It is disconcerting to witness such disregard for resolving a seemingly straightforward matter, especially when it involves the refund of my hard-earned money. I expect immediate action to rectify this issue and provide me with the refund owed to me without any further delay.
I am writing to express my deep disappointment and frustration regarding an unresolved refund issue from an oil change service I availed at Take 5 on November 2023. This matter has been pending for over two months now, and despite numerous inquiries, I have yet to receive any satisfactory resolution. As per our previous discussions, I was assured that a refund would be issued to me on December 4, 2023. However, it is disheartening to note that even after such a considerable amount of time has passed, the refund has not materialized. I have taken the liberty of attaching the relevant documentation, including receipts and records of our previous conversations, for your reference. To say that I am disappointed with the level of customer service I have received thus far would be an understatement. It is evident that there has been a significant lapse in communication and action on your end, leading to this prolonged delay. I have made several attempts to follow up on my refund, only to be met with promises that it is "coming." Regrettably, these assurances have proven to be empty and unproductive. As a loyal customer, I have always trusted Take 5 to provide efficient and reliable service. However, this experience has tested my faith in your company's commitment to customer satisfaction. It is disconcerting to witness such disregard for resolving a seemingly straightforward matter, especially when it involves the refund of my hard-earned money. I expect immediate action to rectify this issue and provide me with the refund owed to me without any further delay.