Local Guides World
M J
1 reviews on 1 places
I would never recommend this venue for a wedding, from beginning to end it was a bad experience. Worst part was the music was so loud in the hall next to us, the hall wouldn’t do anything and it ruined our wedding program.
We booked one of their halls for our wedding, and from the beginning we were concerned about noise traveling through the halls. We were assured from the venue that because the hall is all one sound system they can easily turn down the sound in a hall to ensure aspects of a wedding can take place respectfully (e.g. ceremony speeches). The hall next to us was playing extremely loud music during our program (there was thumping in our hall and our tables were literally vibrating..) and they were repeatedly asked to turn it out and refused to listen. The managers of the venue told us there was nothing they could do and we had to fight with them to have the hall at least turn down the bass for the speeches (we were asking for the volume/bass to be lowered for just 15-20min). This was about 30min of continuous back and forth and the lack of accountability or action from the venue was so disappointing, especially given that they assured us this wouldn't be a problem. For the bride and groom to have to argue with people on their wedding day for the bare minimum is unacceptable.
From the time we booked the venue the communication was horrendous. They wouldn't respond to our requests, wouldn't give us the relevant information, and were just ignoring us. My planner had to physically go in a couple of times to get someone to get back to us. They wouldn't assign us a coordinator and forced us to work with the same salesperson we booked the hall with. We found out the day before our wedding (when we had an issue with the hall because they tried to charge us an extra $900 that wasn't even on the invoice) that the only person we were able to work with for our wedding was let go from the venue (the venue hadn't even let us know or given an alternative point person, we only found out when we were disputing this extra charge).
This place may be good for corporate events or other parties, but definitely would not recommend it for a wedding. The only reason we're giving 2 stars is because the service staff themselves were really kind and wonderful.
We booked one of their halls for our wedding, and from the beginning we were concerned about noise traveling through the halls. We were assured from the venue that because the hall is all one sound system they can easily turn down the sound in a hall to ensure aspects of a wedding can take place respectfully (e.g. ceremony speeches). The hall next to us was playing extremely loud music during our program (there was thumping in our hall and our tables were literally vibrating..) and they were repeatedly asked to turn it out and refused to listen. The managers of the venue told us there was nothing they could do and we had to fight with them to have the hall at least turn down the bass for the speeches (we were asking for the volume/bass to be lowered for just 15-20min). This was about 30min of continuous back and forth and the lack of accountability or action from the venue was so disappointing, especially given that they assured us this wouldn't be a problem. For the bride and groom to have to argue with people on their wedding day for the bare minimum is unacceptable.
From the time we booked the venue the communication was horrendous. They wouldn't respond to our requests, wouldn't give us the relevant information, and were just ignoring us. My planner had to physically go in a couple of times to get someone to get back to us. They wouldn't assign us a coordinator and forced us to work with the same salesperson we booked the hall with. We found out the day before our wedding (when we had an issue with the hall because they tried to charge us an extra $900 that wasn't even on the invoice) that the only person we were able to work with for our wedding was let go from the venue (the venue hadn't even let us know or given an alternative point person, we only found out when we were disputing this extra charge).
This place may be good for corporate events or other parties, but definitely would not recommend it for a wedding. The only reason we're giving 2 stars is because the service staff themselves were really kind and wonderful.