Local Guides World
Val C
1 reviews on 1 places
I strongly advise against relocating to this particular place as it has proven to be a source of significant time and stress for me. While I won't delve into the myriad issues associated with living in this location, I will highlight the most pressing concern I've encountered after my departure.
Despite having officially moved out on September 3rd, I adhered to all necessary procedures. I duly signed the vacancy notice, received a copy for my records, surrendered my keys, and obtained a receipt for the same. However, to my immense frustration, I continue to receive unwarranted rent charges. The impracticality of this situation is exacerbated by the fact that I have relocated approximately 40 minutes away and am engaged in full-time educational and employment commitments. Consequently, I am unable to spare the time required to travel back to the property on a weekly basis for resolution.
My attempts to rectify this situation have been met with a distinct lack of responsiveness from the management, particularly Kerri, whom I communicated with on numerous occasions. She assured me that she would address the issue but failed to follow through, all my emails went unanswered. To compound matters, Kerri has since left the company, leaving unresolved concerns in the air, with no semblance of follow-up or communication.
Regrettably, my efforts to reach an alternative point of contact have been in vain. They NEVER answer their phone, and on the rare occasions they were picked up, I was informed that there were no available contact emails for me to reach out, not manager or corporate office. AND IF YOU ARE WONDERING MY ISSUE IT'S NOT FIXED YET, STILL GETTING CHARGE ALTHOUGH MY CONTRACT IS OVER.
Moreover, I think its important to draw attention to an unsettling incident involving the newly appointed assistant manager, Jacky. In the weeks leading up to my departure, she unceremoniously began berating me without provocation, she observed me entering my apartment and she started yelling at me, her confrontational behavior extended to unwarranted threats of fines and unnecessary hostility because she didn't like me as a neighbor. As an individual who is 23 years old and grapples with anxiety, this unwarranted confrontation was deeply unsettling. It is disheartening to have experienced such unprofessional conduct from a person in a position of authority. Telling me how she was hired as a assistant manager (she started working the week after that) and using her authority to threating me when I had only 2 weeks left on the complex. I have prayed for her. Imagine yelling at a stranger out of nowhere before their departure just because you don't like them, thats seems like a you problem, that's telling me how much she need therapy, I hope she really heals her anger issues. (with this I hope you understand what type of people they got working here, no-one really cares or does their job correctly)
Furthermore, the overall atmosphere in the complex has been less than ideal, characterized by unpleasant neighbors, incessant vehicle repairs in public areas, incidents of harassment, such as cat-calling (by a lot of men here, experienced this for a whole year). Additionally, residents' disregard for communal spaces has led to the unsightly practice of hanging clothes on stairwells to dry them.
Explore other alternatives that offer same value and a more pleasant living environment. (The willows on rosemeade it's right across street, really nice place)
It is apparent that the management endeavors to respond swiftly to reviews in an attempt to cultivate an appearance of professionalism, I hope they are not fooling anyone, I hope this review serves as a candid and informative account of my experiences, assisting others in making informed decisions regarding their choice of residence.
Despite having officially moved out on September 3rd, I adhered to all necessary procedures. I duly signed the vacancy notice, received a copy for my records, surrendered my keys, and obtained a receipt for the same. However, to my immense frustration, I continue to receive unwarranted rent charges. The impracticality of this situation is exacerbated by the fact that I have relocated approximately 40 minutes away and am engaged in full-time educational and employment commitments. Consequently, I am unable to spare the time required to travel back to the property on a weekly basis for resolution.
My attempts to rectify this situation have been met with a distinct lack of responsiveness from the management, particularly Kerri, whom I communicated with on numerous occasions. She assured me that she would address the issue but failed to follow through, all my emails went unanswered. To compound matters, Kerri has since left the company, leaving unresolved concerns in the air, with no semblance of follow-up or communication.
Regrettably, my efforts to reach an alternative point of contact have been in vain. They NEVER answer their phone, and on the rare occasions they were picked up, I was informed that there were no available contact emails for me to reach out, not manager or corporate office. AND IF YOU ARE WONDERING MY ISSUE IT'S NOT FIXED YET, STILL GETTING CHARGE ALTHOUGH MY CONTRACT IS OVER.
Moreover, I think its important to draw attention to an unsettling incident involving the newly appointed assistant manager, Jacky. In the weeks leading up to my departure, she unceremoniously began berating me without provocation, she observed me entering my apartment and she started yelling at me, her confrontational behavior extended to unwarranted threats of fines and unnecessary hostility because she didn't like me as a neighbor. As an individual who is 23 years old and grapples with anxiety, this unwarranted confrontation was deeply unsettling. It is disheartening to have experienced such unprofessional conduct from a person in a position of authority. Telling me how she was hired as a assistant manager (she started working the week after that) and using her authority to threating me when I had only 2 weeks left on the complex. I have prayed for her. Imagine yelling at a stranger out of nowhere before their departure just because you don't like them, thats seems like a you problem, that's telling me how much she need therapy, I hope she really heals her anger issues. (with this I hope you understand what type of people they got working here, no-one really cares or does their job correctly)
Furthermore, the overall atmosphere in the complex has been less than ideal, characterized by unpleasant neighbors, incessant vehicle repairs in public areas, incidents of harassment, such as cat-calling (by a lot of men here, experienced this for a whole year). Additionally, residents' disregard for communal spaces has led to the unsightly practice of hanging clothes on stairwells to dry them.
Explore other alternatives that offer same value and a more pleasant living environment. (The willows on rosemeade it's right across street, really nice place)
It is apparent that the management endeavors to respond swiftly to reviews in an attempt to cultivate an appearance of professionalism, I hope they are not fooling anyone, I hope this review serves as a candid and informative account of my experiences, assisting others in making informed decisions regarding their choice of residence.