Lily Garcia

I switched insurances to find a closer doctor to home, so I scheduled my first appt for a physical. I came in thinking I was gonna get a physical. The nurse asked if I wanted a pap as well and I said yes. I thought what a great office. The doctor came in and asked me questions and did not even do my physical or Pap smear. They said they only get to know u on the first visit and get to know ur history. I didn’t like that since I took off work for this, but ok fine I guess! I said can I at least have blood work..they said ok. They asked if I wanted results over the phone I said sure, but yes I had to reschedule and now I cannot speak to anyone over the phone. This place is just so back and fourth with what they are doing. I asked for at least a copy of my results and they said I cannot obtain a copy of my own records without speaking to a doctor. I said do u have a portal I can view them, no we don’t. It’s just so frustrating that I can’t get my medical needs reached at this office. If u don’t work or have plenty of time to spend this is the office for you, but if u are busy and don’t have a flexible schedule this is a horrible office, but on the other hand the girls who answer are never pleasant and they always have different rules or “protocols” I asked to speak to a manager or the owner and she said no…we will call you back. Sarahi is who I spoke to today and could not even help. I am going to report this office to the board because patients should be able to obtain their own records by request if not there should be a manager to speak to if someone isn’t getting the medical help they need.