Manuel Merced

Had a terrible experience with the Box office employee. I had bought tickets to the wrong date and when I went to check if anything could be done, the manager (sure carried himself like one) fully shot down the possibility of anything being done about it. He didn't even try, he said it was impossible. Two tickets down the drain, so I asked upstairs and immediately the staff tried to see how they could help and they found me two emergency seats I could occupy and managed to see the show!

Needless to say I won't be doing Northrop again if the managers care this little about their visitors, either he didn't know there are almost always some emergency seats OR he didn't care to help either way it's unacceptable.