Local Guides World
Yvette Toyloy
1 reviews on 1 places
I was in this place recently to have a nice breakfast but the experience was TERRIBLE! So BAD the customer service, very RUDE and with a bad attitude.
I ordered PROSCIUTTO Foccacia and she simply decided to give me Salmon Foccacia. I could not see very well and immediately she asked me if I wanted it heated so I answered yes because it was to eat on the place.
My mistake was not checking the bill and the details in the moment.
I always open the sandwich and I noticed was a salmon and no prosciutto
I immediately approached and told her that was not what I ordered. Then she started to argue with me that she was pretty sure that I ordered salmon (all this show in front of the other customers waiting for their orders). She had very bad attitude. In addition, it was my third time ordered the same thing in this place.
Then she started talking to her other colleague or person on charge. Same woman who made my coffee and who had a bad attitude. Coffee presentation was horrible, she only gave me a small cup without small plate like normally whatever place that sell coffee present to you. Awful! Well, this woman told me that they couldn't change it because they heated it up. (everything in front of the other clients)
In the end they decided to give me my refund...If she is pretty sure about the order, why decide to do the refund? She only had to accept her mistake.
First she decided to make the refund of the foccacia because she told me coffee was ok because it was as I wanted but my last suprise, her colleague or person in charge had thrown away the coffee. It's for that reason, you can see, first the refund of the Foccacia and after the refund of the coffee.
Wasn't it easier to accept HER MISTAKE and change it to the right foccacia? They lost a client and all the food.
It was a terrible experience, I hope no one goes through this!
I ordered PROSCIUTTO Foccacia and she simply decided to give me Salmon Foccacia. I could not see very well and immediately she asked me if I wanted it heated so I answered yes because it was to eat on the place.
My mistake was not checking the bill and the details in the moment.
I always open the sandwich and I noticed was a salmon and no prosciutto
I immediately approached and told her that was not what I ordered. Then she started to argue with me that she was pretty sure that I ordered salmon (all this show in front of the other customers waiting for their orders). She had very bad attitude. In addition, it was my third time ordered the same thing in this place.
Then she started talking to her other colleague or person on charge. Same woman who made my coffee and who had a bad attitude. Coffee presentation was horrible, she only gave me a small cup without small plate like normally whatever place that sell coffee present to you. Awful! Well, this woman told me that they couldn't change it because they heated it up. (everything in front of the other clients)
In the end they decided to give me my refund...If she is pretty sure about the order, why decide to do the refund? She only had to accept her mistake.
First she decided to make the refund of the foccacia because she told me coffee was ok because it was as I wanted but my last suprise, her colleague or person in charge had thrown away the coffee. It's for that reason, you can see, first the refund of the Foccacia and after the refund of the coffee.
Wasn't it easier to accept HER MISTAKE and change it to the right foccacia? They lost a client and all the food.
It was a terrible experience, I hope no one goes through this!