Wissam Ismail

I wasn’t going to write this review until I experienced a similar rude episode at Lemon Garden D2. While visiting Astor grill, things went relatively well up until getting the bill. The porterhouse steak was good, the Argentinian Angus and burger were edible. Things went downhill from there! My hotel stay came packaged with food and board options that the head waitress could not understand and she was trying to convince me that I was wrong even after showing met my booking. Then she made us wait for over 20 minutes until she got them through her head. After that, she proceeded to have her junior waitress Erin present me with the bill. The bill was still wrong; they charged me for an extra bottle of San Pelegríno 1 Liter bottle, I did not want to argue further and wanted to just get the hell out of there, so I proceeded to charge it to my room and left. The surprise came at checkout when I found out they had submitted a second receipt attempting again to charge me for the discounted items they took off the previous night. The front office staff were very understanding and removed the charge immediately. On top of the restaurant management being ignorant and argumentative with the client, they were very sleazy in attempting to slip the charge again. Always double check the bill at the restaurant and at checkout. Unfortunately, I would also recommend taking pictures of your receipts (not the sort of thing you would expect to need to do at a St. Regis).

Churros came crispy all the way through; clearly they have no idea how churros should plump up with a golden slightly crispy crust.
Recheck your recipe or preparation process.
People were friendly and helpful.