Local Guides World
Zorawar Singh
1 reviews on 1 places
Terrible and pathetic staff !i!
We landed on 24th June 2019, and stayed in H+Hotel in zurich. Being just across the street, it was a preferred supermarket for us. We went there around 5 pm, and we were looking for some milk, food and packaged water. We went to Global food and naturally went towards the fridge (cold storages). I opened the fridge door to get the water bottle and while closing the door, the door fell on me and hit me on the head. I felt a sharp pain, but managed to stabilize myself and also caught the door. The glass door was unhinged, but there was no damage done.
The staff there, came and instead of helping became instantly agressive. He said I opened the door too much, though laughable I said why don't we see the CCTV to see if I operated it properly or not. I was with my friend and inspite of seeing that, I didn't outstreach the door he still was defiant.
As we were foreigners he started saying that he would call the cops, as we had damaged the 2000 CHF worth of door. Yes 2000 CHF. And there was not even a single scratch on the door. The guy didn't speak English and we asked for help from another customer in the store, who told us that we would have to pay double if cops came the next day, but things should be settled before that. We were appalled. This was a day light roberry. As we didn't had that much money, we told him to call the cops, to which he replied that the store owner would come next day and then would call the cops. He took my phone no and photographs of my I'd and me. I told him no issues as I was just staying across the street.
Though there was no fault of mine, still I became nervous, as I had just landed in Zurich and it was my 1st time in Switzerland. I went back to my hotel and shared this with the receptionist. He calmed me down and told me to go ahead with my tour itenary, as it should not spoil my Swiss experience and have me confidence that If push comes to shove, the Swiss police is very neutral.
Fortunately the complain never came and I think the owner did not find any sanity to go after it. I had pain in my head from the hit, for the next 2 days. It was on me that the door fell, what if it would have fallen on a child or and elderly. The staff was very rude and it was a vary bad experience upfront, although the staff at the hotel, and rest of the locals were very kind. I hope next time the staff are more trained and have a bit of empathy. I would not recommend it to anyone, specially foreigners visiting the country for tourism.
We landed on 24th June 2019, and stayed in H+Hotel in zurich. Being just across the street, it was a preferred supermarket for us. We went there around 5 pm, and we were looking for some milk, food and packaged water. We went to Global food and naturally went towards the fridge (cold storages). I opened the fridge door to get the water bottle and while closing the door, the door fell on me and hit me on the head. I felt a sharp pain, but managed to stabilize myself and also caught the door. The glass door was unhinged, but there was no damage done.
The staff there, came and instead of helping became instantly agressive. He said I opened the door too much, though laughable I said why don't we see the CCTV to see if I operated it properly or not. I was with my friend and inspite of seeing that, I didn't outstreach the door he still was defiant.
As we were foreigners he started saying that he would call the cops, as we had damaged the 2000 CHF worth of door. Yes 2000 CHF. And there was not even a single scratch on the door. The guy didn't speak English and we asked for help from another customer in the store, who told us that we would have to pay double if cops came the next day, but things should be settled before that. We were appalled. This was a day light roberry. As we didn't had that much money, we told him to call the cops, to which he replied that the store owner would come next day and then would call the cops. He took my phone no and photographs of my I'd and me. I told him no issues as I was just staying across the street.
Though there was no fault of mine, still I became nervous, as I had just landed in Zurich and it was my 1st time in Switzerland. I went back to my hotel and shared this with the receptionist. He calmed me down and told me to go ahead with my tour itenary, as it should not spoil my Swiss experience and have me confidence that If push comes to shove, the Swiss police is very neutral.
Fortunately the complain never came and I think the owner did not find any sanity to go after it. I had pain in my head from the hit, for the next 2 days. It was on me that the door fell, what if it would have fallen on a child or and elderly. The staff was very rude and it was a vary bad experience upfront, although the staff at the hotel, and rest of the locals were very kind. I hope next time the staff are more trained and have a bit of empathy. I would not recommend it to anyone, specially foreigners visiting the country for tourism.