Local Guides World
S L
1 reviews on 1 places
The management and customer service are unacceptable. A booking for 2 rooms already paid (larger amount) in 2019 is no longer recognized or is completely ignored. Multiple emails to claim the booking after the lockdown phase were ignored. Instead, new offers with exorbitantly high prices were sent without addressing the already paid booking.
Several emails with reference to the previous ones were sent to the hotel. Relatively quickly came a response to address the issue. That was it. The feedback goes nowhere. Gladly we would have been a guest again or alternatively would have accepted a refund. During the pandemic, we have NOT immediately reclaimed our already paid booking or even sued to support the hotel! The question is whether it is simply an unprofessional way of working or greed for profit. Or a combination of both. Neither argument should be a benchmark for a hotel with such standards. The facts are simply unacceptable and more than annoying!
Several emails with reference to the previous ones were sent to the hotel. Relatively quickly came a response to address the issue. That was it. The feedback goes nowhere. Gladly we would have been a guest again or alternatively would have accepted a refund. During the pandemic, we have NOT immediately reclaimed our already paid booking or even sued to support the hotel! The question is whether it is simply an unprofessional way of working or greed for profit. Or a combination of both. Neither argument should be a benchmark for a hotel with such standards. The facts are simply unacceptable and more than annoying!