Raj Haribhakti

This was my second stay for the entire work week. I enjoyed my first stay and decided to stay again being a Hilton Silver member. The staff at the restaurant and in general are friendly and professional. I did have issues with the shuttle service they provide. The front desk was simply not connected to the driver and provided wrong information on pick-up times resulting into long wait times. I reached out to the Hotel manager with an email providing them direct and detailed feedback. It is very surprising that even after 4 business days, I have yet to hear from the manager. This speaks a lot about the customer experience and what they truly are in receiving feedback and trying to improve !! Didn't expect this from a responsible individual !!