Local Guides World
Club Tropicana
1 reviews on 1 places
NOT CLEAN; DISHONEST MANAGEMENT
Do you want to sleep in a bed that smells like the previous guest? Do you want your clothes to take on the pungent odors of strangers? Every single room smelled heavily of stale body odor and old perfume – it was embedded in all the carpets, mattresses, bed linens, upholstery, cupboards/closets, sofas, pillows etc. It was disgusting!
Their manager Victor admitted in person they were unable to clean the apartment thoroughly between guest bookings, apologized and agreed to refund the remaining portion of my stay. Staff visited the apartment, acknowledged and apologize for the issues in person and on the phone but management will lie and deny everything in writing. Now management won’t honor the refund. Another example of a greedy, lying landlord and property management company.
Do you want to sleep in a bed that smells like the previous guest? Do you want your clothes to take on the pungent odors of strangers? Every single room smelled heavily of stale body odor and old perfume – it was embedded in all the carpets, mattresses, bed linens, upholstery, cupboards/closets, sofas, pillows etc. It was disgusting!
Their manager Victor admitted in person they were unable to clean the apartment thoroughly between guest bookings, apologized and agreed to refund the remaining portion of my stay. Staff visited the apartment, acknowledged and apologize for the issues in person and on the phone but management will lie and deny everything in writing. Now management won’t honor the refund. Another example of a greedy, lying landlord and property management company.