Hannah Kerstetter

I have been holding onto hope for Panera for a long time. We have been going since I was in middle school so I wanted to continue to keep the good memories. However, these past few trips have been so disappointing and this last one was unfortunately the end of the rope for us. This last trip we placed a pick up order. Two "You Pick 2s" and a small mac n cheese. We placed the order online and were surprised at the limitation of ways to modify for You Pick 2s, when you can for other items. I made a few notes in the "other instructions" section before checking out. I went to pick it up and did a quick glance inside (something you shouldn't have to do). I noticed that they had not read the notes and we were missing one bag of chips and chipotle sauce. Not a huge deal, I asked for them and they gave it to me. Drove home to my husband and toddler, hungry and waiting for dinner. We unpacked the bag and found the mac n cheese, my toddler's dinner, missing. I was pretty upset since she had been waiting and so I called the cafe. I asked if someone could deliver it since I am 8 months pregnant and didn't want to have to drive back out again. They don't have delivery. I had to then ask for a refund, which I have NO idea if they actually gave me since my only two options were for a gift card or for it to go back onto my account- not CC?? I got off the phone and when we went to eat our sandwiches, we noticed there was barely any food inside the bread. Mine was tasteless. I also noticed that no one had "signed off" on the items, why even have that there if you aren't going to do it? It was the final straw for us and we will not be going to back to Panera. Unfortunately, it's not just this location- although I have had issues many times here- aka a very rude server.