Local Guides World
Stacy Spaulding
1 reviews on 1 places
Accurate Claims stated that their job is to “advise and assist in the measurement and documentation of the insured’s loss.” When I engaged their services, my understanding was that in exchange for 6%, Accurate Claims would be documenting my losses by preparing a statement of repair replacement costs, presenting that to the insurance company, and actively negotiating on my behalf. This has not happened.
The insurance company’s initial Actual Cash Value (ACV) offer was immediately accepted without reviewing it and without giving me the opportunity to review it. Accurate Claims was not able to answer basic questions about missing items in the ACV because, as was stated on the phone to me, they’d first “have to go read it.” Accurate Claims failed to follow the promise to find answers to my questions. At one point Accurate Claims stated that their strategy would be to “supplement” the claim during the construction process to cover missing items. Yet at another point when asked what their involvement would be going forward, Accurate Claims stated, “not much” and a subsequent email demanding payment stated that Accurate Claims has "successfully completed its job" and that the work is “almost fully complete.” Meanwhile, construction has not yet even begun.
Accurate Claims has neither met with me or the contractor that I’ve chosen, nor have they been involved in any discussions regarding these supposed supplements. Thus, Accurate Claims has failed to fulfill their promise “to advise and assist in the measurement and documentation” of my loss and to negotiate on my behalf. They have not done the work associated with the invoice they have sent me—an invoice that stated I owed them 10% of my settlement, when the contract clearly stated 6%. Attention to financial matters seems to be sloppy; multiple requests for answers regarding a question on the check I sent to cover the 6% on the Contents payout were ignored and it was over three months before I received any type of financial confirmation or statement.
Furthermore, I believe that Accurate Claims colluded with others to pressure and manipulate me to select their chosen contractor without disclosing whether they had financial interests in my decision. I received phone calls from Accurate Claims and other business they are associated with asking me which contractor I was considering, disparaging anyone I named, and urging me instead to pick their preferred contractor.
I have put forth four offers to buyout this contract in order to terminate it so that I have full control over my claim moving forward. I have also indicated I would be willing to consider counteroffers in order to reach a fair and private settlement. The only counteroffer that has been put forth is that I pay 6% on the ACV settlement in full for services that were never rendered. I have clearly stated that I will pay more than I have previously offered, but I will not pay anything close to what has been demanded ($9,918.21) for services that were not rendered.
My offers to negotiate a fair buyout have been refused and Accurate Claims has responded to my emails claiming payment is owed because "We are now SEVEN months in to your claim." I find it incredible that they will ignore questions for months on end--and then turn around and use the fact that time as passed as evidence of their claim to collect.
While I remain willing to negotiate a buyout that is fair for both of us, I have no other choice than to pursue public means to warn others so that they do not sign a contract for services that will not be provided.
The insurance company’s initial Actual Cash Value (ACV) offer was immediately accepted without reviewing it and without giving me the opportunity to review it. Accurate Claims was not able to answer basic questions about missing items in the ACV because, as was stated on the phone to me, they’d first “have to go read it.” Accurate Claims failed to follow the promise to find answers to my questions. At one point Accurate Claims stated that their strategy would be to “supplement” the claim during the construction process to cover missing items. Yet at another point when asked what their involvement would be going forward, Accurate Claims stated, “not much” and a subsequent email demanding payment stated that Accurate Claims has "successfully completed its job" and that the work is “almost fully complete.” Meanwhile, construction has not yet even begun.
Accurate Claims has neither met with me or the contractor that I’ve chosen, nor have they been involved in any discussions regarding these supposed supplements. Thus, Accurate Claims has failed to fulfill their promise “to advise and assist in the measurement and documentation” of my loss and to negotiate on my behalf. They have not done the work associated with the invoice they have sent me—an invoice that stated I owed them 10% of my settlement, when the contract clearly stated 6%. Attention to financial matters seems to be sloppy; multiple requests for answers regarding a question on the check I sent to cover the 6% on the Contents payout were ignored and it was over three months before I received any type of financial confirmation or statement.
Furthermore, I believe that Accurate Claims colluded with others to pressure and manipulate me to select their chosen contractor without disclosing whether they had financial interests in my decision. I received phone calls from Accurate Claims and other business they are associated with asking me which contractor I was considering, disparaging anyone I named, and urging me instead to pick their preferred contractor.
I have put forth four offers to buyout this contract in order to terminate it so that I have full control over my claim moving forward. I have also indicated I would be willing to consider counteroffers in order to reach a fair and private settlement. The only counteroffer that has been put forth is that I pay 6% on the ACV settlement in full for services that were never rendered. I have clearly stated that I will pay more than I have previously offered, but I will not pay anything close to what has been demanded ($9,918.21) for services that were not rendered.
My offers to negotiate a fair buyout have been refused and Accurate Claims has responded to my emails claiming payment is owed because "We are now SEVEN months in to your claim." I find it incredible that they will ignore questions for months on end--and then turn around and use the fact that time as passed as evidence of their claim to collect.
While I remain willing to negotiate a buyout that is fair for both of us, I have no other choice than to pursue public means to warn others so that they do not sign a contract for services that will not be provided.