Kelsey Lee

Their reservation system is a mess... I called three times to book spa treatments for my parents and myself and I got a confirmation from one of their staffs on the phone. I provided them with my email address cause they said they would send me a confirmation. However, when I showed up at the appointment time, they told me that they didn't have my reservation and there was no confirmation email sent. I even showed them my phone call record but they just apologized that they didn't get my reservation and the spots had already been taken by other people.