Pool Wrecker

NOT GOOD. I bought a motor and pump assembly for my 2012 Arctic Spa-Tundra. Arrived in good time and was reasonable price. Installed it and worked great. Unfortunately, didn't last. The screws holding the wet end together came out of the their plastic housing, emptied my spa and soaked all motors in 4" of water. Contacted Scott 5 times and took over a month just to hear back. Another month to get a return authorization. I clearly explained what had happened (by email, in writing). He said fill out the return authorization and send it to ELM. Sent to elm, months of nothing. Contacted Scott, he sends me a note from ELM saying that the pump was damaged (to be clear, I had also removed the pump from the motor and sent only the pump, which I explained ahead of time that I was doing and of course it was damaged, that's why I had asked for warranty work). The note also said the motor was not attached and they only return new, unused equipment. This repair was well within the warranty period. I don't understand. I followed up with Scott, his response was that they only return new unused equipment, which I guess mean that you don't need to worry about your warranty because they don't stand behind one. I asked Scott to please call me at his convenience to discuss. No response. Sent him a copy of this review. He responded via email saying that I had not followed return instructions properly. Return instructions were attached to that email. I had never seen them before, they were never supplied at the time of return. I had only been sent a return authorization. Overall, I guess I would say shop at your own risk because you will not receive any warranty support.