John Mccleskey

Perfection. Best part was that, after a week of being unable to access my suitcase, the concierge took it on my behalf to Rimowa to be fixed while my husband and I enjoyed cocktails and tea. We had one slight issue where we were inadvertently charged for caviar we didn’t order but it was immediately removed from the bill without dispute upon checkout. It was handled as a five star property should and this was also remarkable. It is rare the property that gets it all right but they did it.