Carlos Pastor

This place is not safe at all booked it for 2 nights, while relaxing with my wife watching tv, all of the sudden someone opened the door good thing I had the latch on this suspect kept pushing the door regardless of us yelling at him and stuck his hand to move the latch open. I pushed the door and closed it. Called the hotel front desk and main phone and no one answered the phone. We packed up and left pulled to the front desk and this very helpful attendant working by himself tried to relocated us and I told him did not fell safe wanted to refund my money. He called the owner who I sensed from their conversation did not believe my story and gave his worker a hard time. Finally the owner asked to speak with me and said that she had offered a suite for the same price I told her did not feel safe in this place on a situation like this a reputable hotel will refund the entire money to make a customer happy. Calculating what I had paid she only gave me a partial refund for the night that I did not use was told the resort fee is not refundable?unbelievable!!
I feel for the very helpful young man working there all night by himself monitored by cameras by his control freak Asian boss who claimed that her surveillance cameras did not record this incident but yet no one could tell me how someone was able to open the door.
We were very shook up and left. My wife and I thank God that nothing happened to us.