Local Guides World
Dora Statham
1 reviews on 1 places
WARNING!!!!! Let me start by saying, I would have given a zero star review if I could. If you are an owner/operator of a childcare center, school, etc...please do read this review. First, Joe - the owner- was extremely rude even before getting out of the truck. Upon arrival, he nastily said how there was not enough space for him to work with and demanded us to move things around. He did not greet my staff or our children, and made everyone feel uncomfortable. He was more concerned with collecting his money than providing good service. Joe has horrible customer service skills. He did not connect with us a day or two before our booking to confirm - like all professional businesses providing a service do- we had to contact him. When he asked our event coordinator to contact him on the phone after she reached out, his attitude was very disgusting. He mentioned how the city we operate our childcare center in is unpleasant, and said if we did not have enough space reserved there would be a problem. Our event coordinator kept asking for an invoice of our transaction which we still have yet to receive.
Upon departure, Mountainside Stables left a very large amount of poo scrapings/stains in our backyard, they only shoved it up. We asked their staff if they could wash it so that the children could continue playing in the yard safely, and one staff said yes. However when Joe arrived he told her to leave it and "let's go". In addition, they left a big bag of animal waste on the ground, which is very unsanitary/unhealthy, period. We could sense that a lot of Joe's behavior towards us was caused by some underlying racism. We are a diverse childcare center with children/staff of all cultural backgrounds, and this is very unacceptable/disheartening. Joe was not gentle to the animals. He aggressively shoved their cow- which was completely unrecognizable(you can see his bones I thought it was a dog) and looked sick on the trailor, after it fell on its knees-. One staff punched the donkey for just turning its head. We have the video to prove this as well. Joe should not be in this business with this kind of behavior, it is clear he is in it for the money. If you do not have the patience for this type of work, please change your career. WE WILL NEVER WORK WITH OR RECOMMEND MOUNTAINSIDE STABLES TO ANY PARENT OR SCHOOL. The only pleasant staff was the young lady who stayed with us throughout and provided feeding to the children to give the animals. She and the animals were the only pleasure from this horrible first-time experience.
Upon departure, Mountainside Stables left a very large amount of poo scrapings/stains in our backyard, they only shoved it up. We asked their staff if they could wash it so that the children could continue playing in the yard safely, and one staff said yes. However when Joe arrived he told her to leave it and "let's go". In addition, they left a big bag of animal waste on the ground, which is very unsanitary/unhealthy, period. We could sense that a lot of Joe's behavior towards us was caused by some underlying racism. We are a diverse childcare center with children/staff of all cultural backgrounds, and this is very unacceptable/disheartening. Joe was not gentle to the animals. He aggressively shoved their cow- which was completely unrecognizable(you can see his bones I thought it was a dog) and looked sick on the trailor, after it fell on its knees-. One staff punched the donkey for just turning its head. We have the video to prove this as well. Joe should not be in this business with this kind of behavior, it is clear he is in it for the money. If you do not have the patience for this type of work, please change your career. WE WILL NEVER WORK WITH OR RECOMMEND MOUNTAINSIDE STABLES TO ANY PARENT OR SCHOOL. The only pleasant staff was the young lady who stayed with us throughout and provided feeding to the children to give the animals. She and the animals were the only pleasure from this horrible first-time experience.