J M

Mum was 90 years old and located on the 3rd floor (full care 24/7) after 3 years of mishaps in semi independent living on the 13th floor, and yet with 3 staff in her room at the time she was able to fall and smash her shoulder to the point she never recovered. We cremated her shortly afterwards. I’m still distraught with the chain of events.. considering the price paid for care promised.......still don’t know what happened to her that day. Apparently one staff member was inconsolable. This was not what she expected or us. ☹️ Don’t know what to do next.