Rachel Fitzpatrick

It took 7 months before our pool was finally full of water. We had numerous faults and problems along the way. Day before dig we were informed that there was no where to dump the dirt so this delayed initial start. Then the hole was dug and there was another couple of months before the concrete was poured. We went through a landscaper who they work closely with as we thought this would alleviate problems however the height of the pool was 130mm higher than it should have been. No one would take responsibility so we had to pay extra money for dirt to be brought back to site to level out the height. Apparently they also close for 6 weeks over Christmas/New Year with no communication to their customers and no voicemail. So 7 months later and we are over budget we had a very disappointing experience due to lack of communication with the company. They do not return calls and will not take responsibility for their work. If you address an issue they will ignore it. We are now 2 months with water and have realised we have a pool leak. After the awful experience we have endured I will not be going back to them to fix it even though they are liable for it. I just don’t trust that the job will be done efficiently or without causing more problems.