Local Guides World
Luke Spencer
1 reviews on 1 places
We recently had a booking to stay at Carrington Court.
Unfortunately, on the intended day of stay, we had to cancel as our 4-month old child became ill with a respiratory virus- requiring hospital admission.
We attempted to contact the hotel via phone and email, but received no response.
We were charged the full rate for the stay.
We eventually got on to the manager, David, to enquire whether a partial refund or credit toward a future stay was possible.
David denied this request, offering “a better rate” as concession, which was not an acceptable offer given the circumstances and large cost involved.
In the context of the pandemic, the inflexible refund policy is extraordinarily shortsighted.
We had hoped for our first family holiday since covid- but instead we will not be staying a at Carrington Court ever again, and we would actively not recommend this hotel to all.
Unfortunately, on the intended day of stay, we had to cancel as our 4-month old child became ill with a respiratory virus- requiring hospital admission.
We attempted to contact the hotel via phone and email, but received no response.
We were charged the full rate for the stay.
We eventually got on to the manager, David, to enquire whether a partial refund or credit toward a future stay was possible.
David denied this request, offering “a better rate” as concession, which was not an acceptable offer given the circumstances and large cost involved.
In the context of the pandemic, the inflexible refund policy is extraordinarily shortsighted.
We had hoped for our first family holiday since covid- but instead we will not be staying a at Carrington Court ever again, and we would actively not recommend this hotel to all.