Jenny Spencer

We are semi retired and holiday often. With the difficulties flying interstate and overseas we are tending to stay local and holiday on the Gold and Sunshine Coasts. This place is however off our list of places to consider given the service, lack of response to my email and the response they provided to my son and daughter-in-law when they had to cancel at the last minute due to a seriously ill baby. Several attempts were made to contact the manager prior to checkin but he conveniently ignored all attempts. I got NO response to my email. He asked my son to consider it from his perspective ie “it’s a pandemic”. Perhaps this manager needs to consider the perspective of others too. Perhaps others have worked tirelessly throughout the pandemic as front line workers in the health sector and given up days off to do extra work on Covid wards. And perhaps due to the pandemic and the demands of work this is the first holiday for two small children since the beginning of the pandemic. Some sense of decency may have been to give a part refund or even a refund of a cleaning fee (as no one used the apartment and no cleaning had to be done). All I can say is WELL DONE to this manager. He has lost the business of a large family and all of their friends.