Local Guides World
maddison mangan
1 reviews on 1 places
If I could give this venue a rating of 0 I would, it was a complete disappointment in its entirity.
Over the weekend visited BigTop Playhouse for my god-daughters 3rd birthday and was met with a continual level of disappointment and frustration for the service my friend paid for. This party cost my friend over $800 and included extras she paid for like a balloon garland, costumed character and additional food platters.
When arriving at the venue we were met with dirty tables and chairs, tilting theme display which was completely unsafe, used table cloths and also only approx 5 themed plates and napkins with the rest of the settings replaced with an alternate themed plates, cups and napkins from a different childrens program.
I think one of the biggest disappointment was the balloon garland that was purchased as an extra for $120 per the advertised images and was nothing more than 4 individual balloon bunches that could have been done by anyone (photos attached).
Reusable cups that our children were given were dirty and looked to have not been properly washed and had been braisenly given to patrons.
The venue was completely understaffed and guests of our party were left to fend for ourselves in a private party room with a costumed character. We had to ask random patrons and their children to leave the room so that our kids could enjoy the costumed character that was paid for our party. This should have been something the staff should have been doing. I even had to ask to take over the music in the room for the kids as completely inappropriate music for children was being played.
We even had to help escort the lovely girl in the costume out of the room safely as the one staff member who was in the room with us left after I took over the music.
The food which was purchased additionally for $100 was nothing more than frozen party packs from your local shopping centre. If we were allowed to bring our own food in I can assure you it would have been much more enjoyable.
The actual playground space was completely run down with multiple sections of the play area held together with duct tape and zip ties and covered in a thick layer of dust.
When my friend sent a complaint to the owner on the same day, raising all these concerns it took over 38 hours for her to respond and was met with no remorse or explination for this service.
All in all it left a sour and dirty taste in our mouth and I know I am not the only one to say we would never recommend this venue to anyone looking to celebrate their childs special day.
Absolute disgrace.
Over the weekend visited BigTop Playhouse for my god-daughters 3rd birthday and was met with a continual level of disappointment and frustration for the service my friend paid for. This party cost my friend over $800 and included extras she paid for like a balloon garland, costumed character and additional food platters.
When arriving at the venue we were met with dirty tables and chairs, tilting theme display which was completely unsafe, used table cloths and also only approx 5 themed plates and napkins with the rest of the settings replaced with an alternate themed plates, cups and napkins from a different childrens program.
I think one of the biggest disappointment was the balloon garland that was purchased as an extra for $120 per the advertised images and was nothing more than 4 individual balloon bunches that could have been done by anyone (photos attached).
Reusable cups that our children were given were dirty and looked to have not been properly washed and had been braisenly given to patrons.
The venue was completely understaffed and guests of our party were left to fend for ourselves in a private party room with a costumed character. We had to ask random patrons and their children to leave the room so that our kids could enjoy the costumed character that was paid for our party. This should have been something the staff should have been doing. I even had to ask to take over the music in the room for the kids as completely inappropriate music for children was being played.
We even had to help escort the lovely girl in the costume out of the room safely as the one staff member who was in the room with us left after I took over the music.
The food which was purchased additionally for $100 was nothing more than frozen party packs from your local shopping centre. If we were allowed to bring our own food in I can assure you it would have been much more enjoyable.
The actual playground space was completely run down with multiple sections of the play area held together with duct tape and zip ties and covered in a thick layer of dust.
When my friend sent a complaint to the owner on the same day, raising all these concerns it took over 38 hours for her to respond and was met with no remorse or explination for this service.
All in all it left a sour and dirty taste in our mouth and I know I am not the only one to say we would never recommend this venue to anyone looking to celebrate their childs special day.
Absolute disgrace.