Amy Tanner

Just awful! I booked a birthday party for 10 kids, and 4 adults. This was the most disorganized party I have ever had, at a place I paid 667.44, plus a measly $40 tip, ONLY because she did set up my party and check us in- see below! I am beyond glad I made the reservations for noon, when the park opened. My 10 kids had the enjoyment of having fun for an hour prior to this madness and chaos in these pictures. With my party package I should have had a party attendant, whom should have assisted. She checked me in the room, went over the party package I purchased. Then she left. Just after the pizza came and we served ourselves, I was asked to pay the remaining balance on the party, and asked if I wanted to include a tip- $129.00. I said no thank you, as I had 100.00 cash to give my assistant. Everything up to this point was ok, as the kids were having fun playing on the equipment. I am assuming that because I didn't put a tip on my debit card, is why my assistant never came back. We did not see her while having cupcakes, and she didn't come back until we were packing up at 2pm. I wish my video could upload. I will be calling corporate momentarily. If there is not enough staffing to tend the activities, then those things should not be open. The warrior course was full of kids and adults playing in it like a ball pit. When I spoke to management about it, the 1st time he sent someone over to the foam pit and got the kids out, but after he left they went right back in. The second time my friend spoke to management about the ball pit, he said he didn't have the ability to control people. This place is understaffed.