katy matthews

Amanda has by far the worst customer service skills. She gave not only me but the person in front of me so much attitude about wanting to do returns. My order had the wrong shoe sent to me, so I drove an hour down here to do an exchange. When I handed her my phone for my receipt, she smacked my screen several times and scrolled all the way through my purchase history even though I had the order up. She refused to do my exchange until I called customer service myself and they told her to do it. The attitude was unreal and is the reason I'll be doing my business at DSW or anywhere but Famous Footwear again.