Local Guides World
Antonio Suarez
1 reviews on 1 places
The swimming instructors at the Acquaworld Swim Academy are excellent! Unfortunately, I cannot say the same about the administrative staff, who were usually dismissive or uncooperative with us. We recently cancelled private classes for our kids, including one with special needs, because the staff was more worried about liability and making sure we followed procedures than helping our autistic son reacclimate to swimming in the pool after being out of the pool for some time due to COVID.
For over two years, we paid for private swimming sessions in advance for our two kids, which isn't cheap at the academy. Nonetheless, we wanted our kids to learn how to swim for our peace of mind. My wife and I were always accommodating and patient with the academy staff when our instructors or swim times were changed, sometimes at the last minute. The administrative staff, however, did not reciprocate our kindness. A lot of times they tried to assign a swim instructors against our wishes, who did not mesh well with our son, or we had to wait for weeks until they hired new instructors before we could continue swim classes, even though we paid for classes ahead of time.
On one occasion, we had birthday party at the academy that included time in the pool for our guests, with a lifeguard, for approximately 1 hour and half. We had a great time! When we recently inquired about holding another birthday party at the academy, the price doubled and the pool time was limited to 30 minutes!
This not the way you treat long term loyal clients, who always paid ahead time and accommodated the academy when they needed to make changes. The administrative staff and owners did not make any attempts to work with us, even when we offered reasonable options to help our autistic son. We started feeling ignored and unwelcomed simply because they didn't want to deal with it.
I hope the owners and staff at the academy read this review and reconsider the way they treat their clients.
For over two years, we paid for private swimming sessions in advance for our two kids, which isn't cheap at the academy. Nonetheless, we wanted our kids to learn how to swim for our peace of mind. My wife and I were always accommodating and patient with the academy staff when our instructors or swim times were changed, sometimes at the last minute. The administrative staff, however, did not reciprocate our kindness. A lot of times they tried to assign a swim instructors against our wishes, who did not mesh well with our son, or we had to wait for weeks until they hired new instructors before we could continue swim classes, even though we paid for classes ahead of time.
On one occasion, we had birthday party at the academy that included time in the pool for our guests, with a lifeguard, for approximately 1 hour and half. We had a great time! When we recently inquired about holding another birthday party at the academy, the price doubled and the pool time was limited to 30 minutes!
This not the way you treat long term loyal clients, who always paid ahead time and accommodated the academy when they needed to make changes. The administrative staff and owners did not make any attempts to work with us, even when we offered reasonable options to help our autistic son. We started feeling ignored and unwelcomed simply because they didn't want to deal with it.
I hope the owners and staff at the academy read this review and reconsider the way they treat their clients.