Tina Sheppard

Used envirocentre for the HER+ program. They were really slow in getting reports done, but the big problem is that they neglected to make sure that my final report was submitted properly, and only after I asked them about timelines at week 24 of my wait for the rebate did my file show up at enbridge. They are blaming technology, but I paid them for a smooth process. I now face another 20-24 week wait because either they did not send in my file or they knew of a technical issue but didn't bother to follow up. If you have already used them, make sure you follow up on everything to ensure that it gets done properly.