John Guidone

Disgraceful organization in almost every way imaginable other than a handful of kind and helpful employees that work at the front desk. The pool and the hot tub have been out of commission so much of the time I lived here from 2018 - 2023 that I just assume they're closed on any given day. Waited 2 months for a new mailbox key despite following up regularly at one point. Water heater stops working so regularly that I bought a ladder so I can reset it myself instead of waiting 2 days for service. Asked them to replace it multiple times - no dice. A/C goes out multiple times a summer and the regional property manager, Ed Casella, tells you tough luck and offers no expedient help or resolution unless you persistently demand it. He once told me that he was going to go home and enjoy his night with his family and no one would be coming to help during a 90+ degree summer day knowing full well that I work from home and obviously wouldn't sleep that night. Yes, he actually said that and rubbed salt in the wound like a slumlord out of a Charles Dickens novel. My favorite part - they just emailed me threatening legal action against me because my utilities payment was three days late and didn't even call me before the threat. A lawyer would laugh in their face if they tried to pursue anything at that point. Paid in full and looking forward to moving out at the end of the month.

Avoid all EBRM properties like the plague.