Local Guides World
Anna Heinz
1 reviews on 1 places
I was referred to this vet by someone on Nextdoor. I was looking for an exotic pet doctor to help with my Guinea pigs severely infected foot.
I was very anxious when I arrived because immediately things seemed really expensive.
The front desk people were nice however the doctor herself made me feel incredibly small and stupid for bringing him there.
She grilled me on how the infection occurred made it feel like it was all my fault even though I WAS doing my best to help him heal. When it wasn’t improving I brought him in.
I told her up front the max I could spend on this Guinea pig was about 500$. She charged me that and MORE. I received a x ray that wasn’t even of his entire leg. It showed dead toes. We discussed treatment options. I asked about amputation or euthanasia and she essentially told me I couldn’t afford it. That it would be 1,500$ to amputate. I walked away with three medications and a Guinea pig who was absolutely suffering and had a dying leg.
I followed the treatment plan for a week as discussed. I watched his toes fall off and his skin started to peel off of his entire leg. He is in excruciating pain. I have been stressed out and upset rehabbing this leg with no progress.
I canceled my follow up because I felt I couldn’t afford to bring him back to this place and honestly was so unpleased with how I was treated by the vet.
At this point amputation is the only option or he will just suffer until he is dead. I wasted over 500$ Amputation should have been the only treatment discussed. If she wasn’t willing to discuss it or work with me on a price she should have referred me elsewhere. As an animal lover… I don’t know how you could do this to someone.
I contacted Mandarin veterinarian explained the situation, sent them all of my pigs paperwork and scan. I told them I just wanted him to stop suffering. I thought I would have to crank out more money to euthanize my pig after spending so much to try and save his life already.
Mandarin Vet got me in the next day FOR FREE after the vet PERSONALLY responded to my email late at night. They were so very kind. They gave him pain medicine and wrapped it FOR FREE. Something Ark charged me over 170$ for.
They agreed with me on amputation. I asked cost and they said 250$!!!!! I was in shock. Definitely not 1500$. We have that scheduled for tomorrow where they will be working him in so he doesn’t have to suffer much longer. Again the staff and doctor were SO SO nice and compassionate.
Mandarin Vet said the x ray was useless. There is no way his foot was ever going to improve on medication. Amputation is the most humane thing to do.
I am upset that I gave Ark animal hospital so much money when mandarin vet DESERVES that money. They will be getting me and the rest of my extended families business from now on.
Upset that I need to spent another 250$ on a GUINEA PIG. But it sure beats the heck out of 1,500$ 🙂
My two year old Guinea pig is going to survive after all. I get to go to sleep tonight not feeling hopeless for my poor pet. He gets to live his life pain free starting tomorrow. NO THANKS TO ARK ANIMAL HOSPITAL.
Will never go back here and will tell all of my clients and family never to either. Pricing is obnoxious. But even putting that aside I was mostly displeased on how I felt leaving the office that day. I have owned pigs my entire life and was treated like I neglect the hell out of them and that I was stupid for even trying if I had a budget. I’m sorry…. Most people have a budget and a limit on what they can do. Especially for such a small animal.
I should have really read the Google reviews because I was shocked to see how many others have said the same thing about Doctor Maxwell. I was also surprised to see how aggressive Ark responded back to the reviews. Definitely not a good look. Please don’t bother apologizing or contacting me Ark. If you leave a nasty comment on this review you will just be proving my case. Do better.
Zero stars. Do not recommend at all.
Mandarin Veterinarian from here on out!!!!
I was very anxious when I arrived because immediately things seemed really expensive.
The front desk people were nice however the doctor herself made me feel incredibly small and stupid for bringing him there.
She grilled me on how the infection occurred made it feel like it was all my fault even though I WAS doing my best to help him heal. When it wasn’t improving I brought him in.
I told her up front the max I could spend on this Guinea pig was about 500$. She charged me that and MORE. I received a x ray that wasn’t even of his entire leg. It showed dead toes. We discussed treatment options. I asked about amputation or euthanasia and she essentially told me I couldn’t afford it. That it would be 1,500$ to amputate. I walked away with three medications and a Guinea pig who was absolutely suffering and had a dying leg.
I followed the treatment plan for a week as discussed. I watched his toes fall off and his skin started to peel off of his entire leg. He is in excruciating pain. I have been stressed out and upset rehabbing this leg with no progress.
I canceled my follow up because I felt I couldn’t afford to bring him back to this place and honestly was so unpleased with how I was treated by the vet.
At this point amputation is the only option or he will just suffer until he is dead. I wasted over 500$ Amputation should have been the only treatment discussed. If she wasn’t willing to discuss it or work with me on a price she should have referred me elsewhere. As an animal lover… I don’t know how you could do this to someone.
I contacted Mandarin veterinarian explained the situation, sent them all of my pigs paperwork and scan. I told them I just wanted him to stop suffering. I thought I would have to crank out more money to euthanize my pig after spending so much to try and save his life already.
Mandarin Vet got me in the next day FOR FREE after the vet PERSONALLY responded to my email late at night. They were so very kind. They gave him pain medicine and wrapped it FOR FREE. Something Ark charged me over 170$ for.
They agreed with me on amputation. I asked cost and they said 250$!!!!! I was in shock. Definitely not 1500$. We have that scheduled for tomorrow where they will be working him in so he doesn’t have to suffer much longer. Again the staff and doctor were SO SO nice and compassionate.
Mandarin Vet said the x ray was useless. There is no way his foot was ever going to improve on medication. Amputation is the most humane thing to do.
I am upset that I gave Ark animal hospital so much money when mandarin vet DESERVES that money. They will be getting me and the rest of my extended families business from now on.
Upset that I need to spent another 250$ on a GUINEA PIG. But it sure beats the heck out of 1,500$ 🙂
My two year old Guinea pig is going to survive after all. I get to go to sleep tonight not feeling hopeless for my poor pet. He gets to live his life pain free starting tomorrow. NO THANKS TO ARK ANIMAL HOSPITAL.
Will never go back here and will tell all of my clients and family never to either. Pricing is obnoxious. But even putting that aside I was mostly displeased on how I felt leaving the office that day. I have owned pigs my entire life and was treated like I neglect the hell out of them and that I was stupid for even trying if I had a budget. I’m sorry…. Most people have a budget and a limit on what they can do. Especially for such a small animal.
I should have really read the Google reviews because I was shocked to see how many others have said the same thing about Doctor Maxwell. I was also surprised to see how aggressive Ark responded back to the reviews. Definitely not a good look. Please don’t bother apologizing or contacting me Ark. If you leave a nasty comment on this review you will just be proving my case. Do better.
Zero stars. Do not recommend at all.
Mandarin Veterinarian from here on out!!!!