Local Guides World
Hansen Joy
1 reviews on 1 places
When called in for my appt, the assistant insisted on "helping" and tugged at my dog's harness without permission or confirmation from me to get my dog into the room.
In the room after the initial update with this assistant whom was actually pretty dismissive toward me when I was giving details, and when the doctor finally arrived (I waited an additional 20 mins), I explained that my dog is nervous (flighty, not fighty) and emphasized that I would have to lift my dog onto the table. As I know her best and is a way to minimize my dog's stress.
Again, the assistant was insistent on "helping" without confirmation or communication with me and went to "help" pick up my dog because this girl was rushing. SHE NEARLY DROPPED MY DOG as she carried the back half. I am fully capable of carrying my dog by myself.
The assistant has long brunette hair and wears glasses. I think she said her name is Suzy.
The doctor(s) are generally really helpful and listen so giving 3 stars, but this experience with the support staff was not a pleasant one. There was no exchange of rude words from me or the assistant but she was rushing and was not listening to the client, which is me. This was my first time seeing this person.
Also, I have witnessed whom I assume is the boss yell at a client over the phone by the waiting area where the front desk staff occupy.
I know the girls at reception wear blue but this person was wearing a different color uniform, and was really trying to intimidate the client over the phone. I haven't witnessed the girls being loud at all.
If she is the boss, does she not have an office to have this conversation in private?
Edit: It looks like someone from the hospital replied, as I notice it is a pattern - probably the manager?? I didn't mention anything about restraining or holding my dog during the exam. Again, I mentioned lifted my dog without consent and Suzy *nearly dropped my dog*. While thanks for the apology, but there was no miscommunication. I was clear about my dog's needs. It seems you want to cover your tracks. I am not ignorant to the fact of staff having to restrain the patient during the exam/treatment.
It wasn't our first visit to the Vet and I understand the necessary protocols the setting requires.
Yet, you have no response to this assistant nearly dropping my dog? And to her being dismissive, frankly rude, to me when I was relaying information for the appt.
It is apparent this staff member needs more professional training, or do you let her decide for the hospital how she can do things and how she "miscommunicates" in her management with the clients?
In the room after the initial update with this assistant whom was actually pretty dismissive toward me when I was giving details, and when the doctor finally arrived (I waited an additional 20 mins), I explained that my dog is nervous (flighty, not fighty) and emphasized that I would have to lift my dog onto the table. As I know her best and is a way to minimize my dog's stress.
Again, the assistant was insistent on "helping" without confirmation or communication with me and went to "help" pick up my dog because this girl was rushing. SHE NEARLY DROPPED MY DOG as she carried the back half. I am fully capable of carrying my dog by myself.
The assistant has long brunette hair and wears glasses. I think she said her name is Suzy.
The doctor(s) are generally really helpful and listen so giving 3 stars, but this experience with the support staff was not a pleasant one. There was no exchange of rude words from me or the assistant but she was rushing and was not listening to the client, which is me. This was my first time seeing this person.
Also, I have witnessed whom I assume is the boss yell at a client over the phone by the waiting area where the front desk staff occupy.
I know the girls at reception wear blue but this person was wearing a different color uniform, and was really trying to intimidate the client over the phone. I haven't witnessed the girls being loud at all.
If she is the boss, does she not have an office to have this conversation in private?
Edit: It looks like someone from the hospital replied, as I notice it is a pattern - probably the manager?? I didn't mention anything about restraining or holding my dog during the exam. Again, I mentioned lifted my dog without consent and Suzy *nearly dropped my dog*. While thanks for the apology, but there was no miscommunication. I was clear about my dog's needs. It seems you want to cover your tracks. I am not ignorant to the fact of staff having to restrain the patient during the exam/treatment.
It wasn't our first visit to the Vet and I understand the necessary protocols the setting requires.
Yet, you have no response to this assistant nearly dropping my dog? And to her being dismissive, frankly rude, to me when I was relaying information for the appt.
It is apparent this staff member needs more professional training, or do you let her decide for the hospital how she can do things and how she "miscommunicates" in her management with the clients?