Tabatha Dillman

Absolutely terrible insurance policy. I purchased 4 tickets WITH THE INSURANCE because it stated I would be able to receive a refund if I needed to cancel the flight. We had some unexpected financial issues so I called to cancel the flight and receive to refund. Turns out you can’t cancel unless it’s a medical emergency and then you need to send in your itinerary receipt and a doctors note and then it goes under a review process to see if they will refund you or not. I am now out $800 and I was doing this as a trial to see if we liked them better then SW but I don’t think will be using them EVER again and will stick with Southwest from now on. Unbelievable!