Local Guides World
Julie Nguyen
1 reviews on 1 places
Decided to treat my mom to her first ever professional massage for her birthday. I searched yelp for the perfect place and found Wellbeing Massage Studio. After looking through their website I stumbled across a promotion for an hour long body massage for a special price of $40. I then called and made an appointment which was easy and quick, I even asked about the special and the woman who answered said yes that's still applicable.
The day arrived and we got to the location about 20 minutes early but they put us into rooms immediately. The atmosphere was lovely and relaxing, The massage was wonderful, even for the $10 charge for oil. Now this is where my almost 5 star review turns completely around.
After leaving the room and feeling refreshed I was greeted by the woman who did my massage as well as the woman who did my moms. They told me it was $120 and I simply asked if the special was applied to that price. After asking that I looked up to scowls on their faces and was questioned as to where I saw such a price. When I told them it was from their own website I was asked to show them the promotion I found, after they argued with eachother in another language for almost 5 minutes. That was fine and after I showed them they said the price was now $100 ($80 for both massages and $20 added for oil). My card was swiped and I was handed the receipt to sign, but before I could even write in a tip amount or anything I was confronted in the most unprofessional and rude way. I was questioned about the tip and if it would be cash or on my card. I said I was going to go next door to grab cash for the tip. Again I was met with hard stares from both and followed by more arguing in another language. I thanked them and went next door to Kroger.
Let me start by saying, I am and always have been a great tipper. I appreciate hard work and exceptional customer service. But this experience rubbed me the wrong way. I felt harassed and immediately the euphoria from the massage melted away to anger. I was shopping for a few things and when I turned around what did I see, one of the women were following me! My mom actually ran into her and she said she "needed toilet paper" but we saw her leave without purchasing anything. I have never felt so uncomfortable and hunted down! That is unprofessional and just extremely rude. Needless to say I left without leaving a tip and will never return to this establishment. I read one review where they had the audacity to ask a customer for a bigger tip than what was given. Such a shame and disappointment. I would give them 0 stars if I could.
Do yourself a favor and find a more professional establishment with more appreciative employees.
The day arrived and we got to the location about 20 minutes early but they put us into rooms immediately. The atmosphere was lovely and relaxing, The massage was wonderful, even for the $10 charge for oil. Now this is where my almost 5 star review turns completely around.
After leaving the room and feeling refreshed I was greeted by the woman who did my massage as well as the woman who did my moms. They told me it was $120 and I simply asked if the special was applied to that price. After asking that I looked up to scowls on their faces and was questioned as to where I saw such a price. When I told them it was from their own website I was asked to show them the promotion I found, after they argued with eachother in another language for almost 5 minutes. That was fine and after I showed them they said the price was now $100 ($80 for both massages and $20 added for oil). My card was swiped and I was handed the receipt to sign, but before I could even write in a tip amount or anything I was confronted in the most unprofessional and rude way. I was questioned about the tip and if it would be cash or on my card. I said I was going to go next door to grab cash for the tip. Again I was met with hard stares from both and followed by more arguing in another language. I thanked them and went next door to Kroger.
Let me start by saying, I am and always have been a great tipper. I appreciate hard work and exceptional customer service. But this experience rubbed me the wrong way. I felt harassed and immediately the euphoria from the massage melted away to anger. I was shopping for a few things and when I turned around what did I see, one of the women were following me! My mom actually ran into her and she said she "needed toilet paper" but we saw her leave without purchasing anything. I have never felt so uncomfortable and hunted down! That is unprofessional and just extremely rude. Needless to say I left without leaving a tip and will never return to this establishment. I read one review where they had the audacity to ask a customer for a bigger tip than what was given. Such a shame and disappointment. I would give them 0 stars if I could.
Do yourself a favor and find a more professional establishment with more appreciative employees.