Davia Douglas

I placed an order 2 days for a simple order of 24 patties went to pick up my order today and when the person got there they tried to give her cold patties that I did not order I asked for a refund and the manager who was completely rude ignored me and denied me my refund that sauce is a third party and that my issue. Management is rude, service is horrible I just want my complete refund with tip. Sunshine Caribbean bakery is the worst and I will never be back. I need my complete refund of $84.41 which is including the tip that was automatically added. I will never do business with that business either again. I need a full refund back to my card immediately since the stupid manager doesn't know her job. I will be there tomorrow in person to get my refund of sauce doesn't give me my refund today. I hate this business I'm still in such shock of what happened because it was no reason for it

how do I make a formal complaint to the owner on the manager on duty? She refused to give her name but I do have a picture of her. She completely walked away from me and was extremely rude without me even saying anything. I asked for the best where to reach out to sauce the lady told me she doesn't know and I need to figure it out because sauce is a third party. I told I went on the restaurant direct website to placed my order and it directed me to sauce. She completely ignored me and walked away from the phone she was shouting and yelling over the phone before I even said anything, I had to ask her numerous time to calm down which she instead yell more. Never received service as such before especially when I'm not getting anything for free. Attach is her photo.