Local Guides World
Richard Aguilar
1 reviews on 1 places
Very very poor service. Walmart head office if you are seeing this I'd like to be contacted by you.
Walmart customer service has gone down a lot. I was buying some collectibles from your store. One of the items had slightly damaged packaging. I asked the cash if I could get a discount being it was the last one and it was damaged packaging. I bought over $70 of items. First the person working cash was like he was in such a rush that he was tossing the collectibles as he was scanning them. And for the item that was already slightly damaged packaging he was ripping and bending it worse right in front of me while he was waiting for the csm to come. And even if they didn't want to give me the discount. At least customer service to be polite about it and don't look at me as if I'm a criminal and talk to me with attitude. She says well if you don't want to buy it at the regular price then I can take it back and then they can decide later if they're going to put it for a discount. But either you take it like that or leave it at the full price. There's better ways to say things even if you can't give the discount. And doesn't matter what the merchandise is you shouldn't be tossing it after you scan it. But especially if they are collectables. I was told by the cash that took over from the other cash as they switched cashier's during my transaction. That the CSM's name was Gloria. My family and I buy a lot from Walmart, and at least courteousness, and polite customer service should be practiced at every Walmart store. Money doesn't come easy.
Walmart customer service has gone down a lot. I was buying some collectibles from your store. One of the items had slightly damaged packaging. I asked the cash if I could get a discount being it was the last one and it was damaged packaging. I bought over $70 of items. First the person working cash was like he was in such a rush that he was tossing the collectibles as he was scanning them. And for the item that was already slightly damaged packaging he was ripping and bending it worse right in front of me while he was waiting for the csm to come. And even if they didn't want to give me the discount. At least customer service to be polite about it and don't look at me as if I'm a criminal and talk to me with attitude. She says well if you don't want to buy it at the regular price then I can take it back and then they can decide later if they're going to put it for a discount. But either you take it like that or leave it at the full price. There's better ways to say things even if you can't give the discount. And doesn't matter what the merchandise is you shouldn't be tossing it after you scan it. But especially if they are collectables. I was told by the cash that took over from the other cash as they switched cashier's during my transaction. That the CSM's name was Gloria. My family and I buy a lot from Walmart, and at least courteousness, and polite customer service should be practiced at every Walmart store. Money doesn't come easy.