Svetlana B

After ordering my drink online and arriving ten minutes later, it still wasn’t ready. I politely asked the barista for a cold water with ice to go along with my order, which she agreed to. Despite waiting in an empty store for some time, I received my drink without the water. I considered asking for a bit more cold oat milk to avoid burning myself, but the barista was too far away, and I didn’t want to shout. I waited for her to come closer so I could ask, but instead, she accused me of disrespecting her and refused to talk to me. I tried to explain that I was simply waiting for her to approach, but she insisted I had offended her somehow. She then rudely bid me farewell in a way that clearly lacked sincerity. Despite being a loyal Starbucks customer for years and enjoying the drinks, this unpleasant interaction has deterred me from returning to this location.
It was at 9 am if manager is care to have a conversation with the barista about her attitude.