HERa Kotys

I left them such a great review on Grubhub because I just ordered from them yesterday, I loved my experience and food so much that I ordered the same exact item today. My order arrived and wasn’t the same as yesterday, the delivery man was so sweet and amazing but the food was disgusting. The eggplant tasted old and left a sour after taste. I took two bites and immediately called the restaurant to tell them about the experience. I was offered to have the item replaced (no apology about the order I already placed that was rancid) I don’t eat meat so I requested a penne ala vodka , I was then told that I had to pay another $10 and wait 35 minutes for the order to arrive. I explained that this wasn’t my fault and I just ordered yesterday so why wouldn’t you just replace the item no charge. Then Male on the phone was very dismissive and solely cared about collecting the extra $10 before making their mistake right. I live in fort lee four years, I would never ever order from baggios again! I understand that things happen so that wasn’t even my concern as far as the order…. It was the way the guy on the phone handled the situation. No regard for the customer who clearly enjoyed the food and ordered again the very next day!