JENNIFER DAO

We visited the Express store at South Bay Shopping Center in Boston. Today, I had a very bad experience with the cashier named Vanessa. She was loud, very unprofessional, and rude. She peeled off the marked down price of a pair of pants that I wanted to purchase right in front of my eyes. She said "someone" changed the price tag and then went on to charge me the full price of the item. I told her that's a clearance item on the rack, and there are other pairs of pants having a same markdown. She rushed over to the clearance rack and returned to the cash register only to admit that she was wrong, but never apologize for her mistake. She should be retrained on how to better treat and talk to Express store's customers otherwise this store will eventually lose all of its customers because of her horrible attitude. How can an employee still hold a job if she treated customers that way!!? Your Express store will never get more customers if you have cashiers like her.