Kwaku Yeboah

They are unable to process returns without the original credit card being present even with the original receipt. They only allow for exchanges and gift cards to be redeemed. This information was not shared with me before making the purchase and I would not have made the purchase had I known. The general manager claimed that they are not able to void the policy or accept credit cards over the phone. The general manager also stated that there is no one who can void that policy.

Quite a ridiculous policy. I’ll never be making a purchase from Tory Burch again.