Kailey Li

I came into this Athleta because of the decent reviews. But I had the most unpleasant and disappointing experience. Needless to say, I’m no longer a customer.

When I first entered the store, I was carrying some clothes I’m planning to return from an online purchase. The clothes sounded off the sensors, so the store associate by the store, took my bag without asking and took out all of my clothes one by one. I understand the sensors went off and I think it would be fine if she had asked first. After checking everything without permission, she then asked what I came in for. Overall she wasn’t friendly.

At that time another associate came to help, but she wasn’t able to help me for what I came in for. I came because a pair of leggings I bought a year ago started coming apart. An online rep told me the store could evaluate it and possibly give me a refund regardless of purchase date. However, that’s not what I was told in the store. So I’m getting different information from athleta, I wouldn’t have came into the store if they weren’t going to help me as promised.

In addition, I now know that their leggings do not hold up for just one year.