ACJ

I feel compelled to write this review after reading a similar experience posted bellow.

I was treated rudely and hastily during my visit two weeks ago. I went to inquire about a possible exchange request after speaking to customer service over the phone. I followed the instructions that were given to me. However, upon talking to the first sales person, she was confrontational and directive, dismissing my words before I finished talking. I started sweating as I felt embarrassed given that other customers were present. In the end, they spoke to the manager in “the back” who had been with Coach for “8 years” and decided that they could not honor my warranty exchange request.

I called customer service and they confirmed that I should have been able to return my defected product. They even instructed me to submit feedback via their corporate contacts online.

Do not shop at this coach location!!!!!