John Hoye

Last summer, Premier Improvements Solar installed my solar system on my roof. Brian and Chelsea were excellent, and the process went smoothly. I specifically chose a local company for the reassurance that they would be readily available in case of any issues that could come up in the future. Their pricing was fair, and they even assisted me with the paperwork for the local Green Bank lending program, a service that some larger national companies were not providing at the time.

For me, the true measure of a company's worth is how they handle issues that arise after the sale and installation. This is why I was particularly impressed with Premier Improvements Solar quick response. I've heard stories from friends who had worked with large out-of-state solar companies that had to wait for months for a simple repair. However, Premier Improvements Solar demonstrated its commitment to customer service by promptly addressing my system repair issue.

Recently, my system stopped working on a Friday. When I tried to reboot it, I received an AC error message and was instructed to call my installer for tech support. I was worried that the issue could take a while to get fixed, but I emailed Chelsea the system data on a Sunday morning, not expecting a reply on the weekend. To my surprise, she got back to me that morning and put me on the repair schedule for Monday. She also mentioned that it sounded like a fuse had blown, and it would possibly be a quick and easy repair.

Brian came out to look at the system on Monday and was back with fuses on Tuesday morning, and my system was up and running again that day. I'm very satisfied with Premier Improvements Solar quick service to my issue, and I highly recommend them to anyone looking for a reliable, local solar company.