Darine

Very disappointed with the customer service and product quality. My husband purchased a men’s wallet and within three months the leather was peeling and flaking. I took the wallet to the store with the receipt and they assured us they would send it to the their headquarters in NY and have it fixed. They said we would be receiving status updates which we never did. Finally after months, on December 15 my husband received a call saying the wallet is ready for pickup at the store. He called back and learned that the wallet was not fixed and no reason was provided as to why they didn’t fix it even though they sent it to NY and months went by. My husband told the representative that the wallet is under the one year warranty and that he expected a solution. The representative assured him she would look into this and call back. Two days went by and no one called him. When you spend $600 on a small wallet you expect quality products and amazing service and we didn’t receive either. Because my husband was very upset, I decided to go to the store to figure out what’s going on instead of letting him go…after all this time and energy wasted we got store credit which we probably won’t use because they lost us as customers. We will not be shopping at this location as the staff is incompetent and rude. They should not be working at an upscale store where top notch customer service is expected.