Local Guides World
Nishit Patel
1 reviews on 1 places
Unprofessional Conduct and Disregard for Patient Well-being
I recently had a scheduled appointment at the Labcorp facility for blood tests prescribed by my doctor. Despite checking in 30 minutes early via the self-service kiosk around 1:30 pm, I did not receive the confirmation text for my blood specimen collection.
Concerned, I called the facility at 2:30 pm and spoke with a clerk named Mauly. She advised me to come inside before their 3 pm closing time. However, upon entering, I was shocked to witness Mauly prioritizing walk-in patients who arrived after me, despite having no appointments.
Adding to my frustration, despite being aware that I had been fasting for 12 hours before my appointment and was feeling weakened, Mauly kept me waiting for an extended period and callously ignored my scheduled appointment.
When I questioned this discrepancy, Mauly not only disregarded my concerns but also displayed disrespectful behavior. Despite my patient explanation, she not only ignored my appointment but also began taking in walk-ins who hadn't made any prior arrangements.
Things escalated when I requested Mauly's name for accountability purposes. Shockingly, she refused to provide her real name and abruptly canceled my appointment. This entire ordeal was not only unprofessional but left me feeling disrespected and undervalued as a patient.
I strongly urge potential visitors to this Labcorp facility to be cautious of their appointment system and the treatment they might receive, particularly from Mauly. Such behavior is unacceptable in a healthcare setting, and my hope is that this feedback prompts necessary changes to ensure a more respectful and organized patient experience.
I recently had a scheduled appointment at the Labcorp facility for blood tests prescribed by my doctor. Despite checking in 30 minutes early via the self-service kiosk around 1:30 pm, I did not receive the confirmation text for my blood specimen collection.
Concerned, I called the facility at 2:30 pm and spoke with a clerk named Mauly. She advised me to come inside before their 3 pm closing time. However, upon entering, I was shocked to witness Mauly prioritizing walk-in patients who arrived after me, despite having no appointments.
Adding to my frustration, despite being aware that I had been fasting for 12 hours before my appointment and was feeling weakened, Mauly kept me waiting for an extended period and callously ignored my scheduled appointment.
When I questioned this discrepancy, Mauly not only disregarded my concerns but also displayed disrespectful behavior. Despite my patient explanation, she not only ignored my appointment but also began taking in walk-ins who hadn't made any prior arrangements.
Things escalated when I requested Mauly's name for accountability purposes. Shockingly, she refused to provide her real name and abruptly canceled my appointment. This entire ordeal was not only unprofessional but left me feeling disrespected and undervalued as a patient.
I strongly urge potential visitors to this Labcorp facility to be cautious of their appointment system and the treatment they might receive, particularly from Mauly. Such behavior is unacceptable in a healthcare setting, and my hope is that this feedback prompts necessary changes to ensure a more respectful and organized patient experience.