Local Guides World
Rayanna Leroux
1 reviews on 1 places
This review is in regard to the St.Laurent shopping centre, Ottawa Ontario.
On December 26th, it had been a very overwhelming/busy day at the shopping centre (as to be expected). I decided to shop at Spencer to treat myself, after coming to a conclusion on the product I wanted to purchase I went to the cash.
The cashier appeared to be new, very respectful, and kept calm on a busy day. Unfortunately, a problem raised when I paid and the manager was called.
As the manager was assisting the cashier, they had said something in regards to the card; it was not working correctly.
As the manager was looking at the cash, they had said “the cards not working, is it a gift card?” I thought she was addressing me, so I replied, “it is a master Visa card.” The manager looked at me with a very rude expression and aggressively said “I’m not talking to you,” she rolled her eyes and continued to talk with the cashier.
Personally, I found this very disrespectful as she spoke to me as if I was a child. She did not apologize for the tone she carried, and or body language. Before I left I had asked for the managers name “Roxanne” I believe.
Overall, I understand this is a very stressful time for everyone. But, this does not excuse the manager to mistreat a returning customer. From here on, I will make people aware of what had occurred and recommend them to purchase products from another store.
On December 26th, it had been a very overwhelming/busy day at the shopping centre (as to be expected). I decided to shop at Spencer to treat myself, after coming to a conclusion on the product I wanted to purchase I went to the cash.
The cashier appeared to be new, very respectful, and kept calm on a busy day. Unfortunately, a problem raised when I paid and the manager was called.
As the manager was assisting the cashier, they had said something in regards to the card; it was not working correctly.
As the manager was looking at the cash, they had said “the cards not working, is it a gift card?” I thought she was addressing me, so I replied, “it is a master Visa card.” The manager looked at me with a very rude expression and aggressively said “I’m not talking to you,” she rolled her eyes and continued to talk with the cashier.
Personally, I found this very disrespectful as she spoke to me as if I was a child. She did not apologize for the tone she carried, and or body language. Before I left I had asked for the managers name “Roxanne” I believe.
Overall, I understand this is a very stressful time for everyone. But, this does not excuse the manager to mistreat a returning customer. From here on, I will make people aware of what had occurred and recommend them to purchase products from another store.