Lisa D

This has always been my go to engraving place, although very expensive, they really are the only ones around. I needed a gift engraved for an event, so I called ahead to make sure they had the item, confirmed engraving costs and time to have it ready, so that I could run in before heading to the event.. Had my husband drop in earlier to prepay so things would be seamless... NOT!! When we returned to pick up the item, my husband ran in and she had it packed in a bag.. So he grabbed it and came out... The store manager had lightly engraved the piece and was hardly visible.. But proceeded to hand us the display model, with no box and no ribbon that the item came with... (Pewter Certificate tube where the bow hides the center joint) I was told they had others in stock, but in all the advanced planning, the manager was not able to "find" the boxed ones.. Until I insisted and waited for her to do so half hour into our event... Was so disappointed, have not been back since.