Kawal Mhatre

Rude and inhuman manager alert!

The Manager, Anver (or Amber, I don't remember her name) who apparently runs this store lacks basic courtesy and is absolutely insensitive towards the customers.

I entered the store on Boxing day along with my wife and a ton of bags. I was exhausted and I was desperately looking for a place to sit. I found some space near the mannequin stand and within seconds the store manager rudely asked me to get up from there. I admitted my mistake and I made it a point to provide a feedback (at the time of checking out) to arrange for seating for its customers. To my surprise I learned that there was some seating available in the store. What bothered me was that I was just rudely asked to get up without being directed towards the seats(especially when they were vacant). So I left a message for the manager to reach out to me later as she was on a break. The store manager called me up just to tell me that it's not her responsibility to arrange for my seating in a rude tone again!

Is this how you treat your customers?
Forget about customers, is that how you treat a fellow human being?

I am disappointed with the level of customer service. Your employees, especially the store manager needs sensitivity training!

Nevertheless, you have lost a customer forever and I'm going to humbly request everyone to keep away from a brand that treats its customers like this!

Edit (Jan 5): It's been over a week. Where is my apology? Did you guys even bother to investigate the issue?

Edit (Jan 30): @ardene management: at least have the courtesy to respond!